For all bookings in 2021 regarding booking changes due to Covid related restrictions our statement and ‘policy’ are as follows:
In 2020, whether it was a deposit or full payment, we managed to refund everyone who wanted a refund, and talked as many others into shifting their booking to a later date.
For those who received a refund, they kindly waited for when we could afford to, as when you run a business, money continually needs to be spent and then if you need to refund everyone all at once, well.. the money just wasn’t there!
So in short, we don’t really have a policy because the landscape changed every time we tried to implement one in 2020, but our preference is, in this order:
– Postpone your show to a later date (date does not have to be known at the time)
– If wanting a refund we will do so free of charge but as in 2020, we could not afford to refund everyone all at once and we appreciate everyone’s patience.
I think we only charged one admin/booking fee (out of 150 shows) for a refund because there had been so many changes and admin correspondence leading up to it.
It didn’t go down well, and now our name is mud in the Newcastle Junior Roller Derby League but hey, you can’t keep everyone happy.