Update as of May 2021:
– Please try to first postpone your show to a later date (date does not have to be known at the time) and no fees apply.
– If wanting a refund we will do so free of charge but as in 2020, but we can not always afford to refund everyone all at once.
– For all cancellations and postponed events, full refunds are available for shows effected DIRECTLY by your state governments legislation. Ie: Sudden crowd restrictions, snap lockdowns etc etc.
Note: Cancelling “cos’ of COVID” does not warrant a refund. Just because it may not be viable, does not mean we refund your show. We’ll all ride this one together.
Back story (from previous blog about our terms):
In 2020, whether it was a deposit or full payment, we managed to refund everyone who wanted a refund, and talked as many others into shifting their booking to a later date.
For those who received a refund, they kindly waited for when we could afford to, as when you run a business, money continually needs to be spent and then if you need to refund everyone all at once, well.. the money just wasn’t there!
So in short, we didnt really have a policy because the landscape changed every time we tried to implement one in 2020.
I think we only charged one admin/booking fee (out of 150 shows) for a refund because there had been so many changes and admin correspondence leading up to it.
It didn’t go down well, and now our name is mud in the Newcastle Junior Roller Derby League but hey, you can’t keep everyone happy.